Do you ship internationally?

At the moment, we are only able to ship to Singapore addresses.

 

Can I pay by credit/debit card?

We are currently offering Paypal express for online purchases. You may pay by Paypal, VISA or Mastercard.

 

Why are there only 2 options for delivery and why are delivery charges so high? ($4.70 for Smartpac and $6.00 for Courier)

As we are retailing quite delicate items like wooden pencils, we want customers to receive the products in peak condition. Besides shipping the products in sturdy cardboard boxes, we will be able to track the package with either delivery method for greater ease of mind. We are currently offering free Smartpac shipping for any purchase over S$50 or alternatively customers can pick up the products from our office at no extra charge.

 

I ordered the wrong colour/product! Can I exchange it?

Of course you can! Arrangement to exchange the items must be made within 7 working days from the day of invoice though you would have to bear the return shipping charges. Please drop us an e-mail at sales@stabilo.com.sg before making any returns. Alternatively you may come down to our office to make the exchange free-of-charge. Please ensure that the product(s) is in re-sellable condition.

 

What is the difference between Singapore Post SMARTPAC and Door to Door courier delivery services?

Both services are door-to-door deliveries. SMARTPAC has no selectable delivery schedule but if there is no one to receive package, the postman is able to place the package into the receiver's mailbox (if the mailbox is not too full). For door to door courier, we can arrange for deliveries between the daily timeslots of 10am - 2pm,2pm - 6pm or 6pm - 10pm. If there is no one to receive the package, you may contact the courier from their delivery note to arrange for an alternative delivery date.

 

I noticed from stabilo.com.sg that you have a huge range of products. Why is the full assortment not available on STABILO Shoppe?

We are currently only offering a selected range of products but do stay tuned as we expand our product portfolio periodically.